10-05-2023 05:45 PM
I'm trying to get a code so I can upgrade but can't remember my password and the password reset is not working.
Please can you help?
11-05-2023 07:16 AM
Hi @Carebear1980,
Welcome to the EE Community. 🙂
Are you trying to login in to Perk with the email address you originally used to register? This would usually be your work email.
James
11-05-2023 07:35 AM
I am using my work email address.
11-05-2023 08:55 AM
Has your work email address changed since you originally registered?
Have you checked your spam/junk folder?
11-05-2023 09:03 AM
I've checked my spam and nothing in there and my email address has not changed.
11-05-2023 09:18 AM
Could you have registered with a personal email address @Carebear1980?
11-05-2023 09:19 AM
I've tried my personal email address.
11-05-2023 09:35 AM
I've sent you a private message @Carebear1980
Please check your inbox and get back to me when you have a moment.
