EE Peeka Password Reset not working

[Carebear1980]

I'm trying to get a code so I can upgrade but can't remember my password and the password reset is not working.

Please can you help?

[James_B]

Hi @Carebear1980,

Welcome to the EE Community. 🙂

Are you trying to login in to Perk with the email address you originally used to register? This would usually be your work email.

James

[Carebear1980]

I am using my work email address.

[James_B]

Hi @Carebear1980,

Has your work email address changed since you originally registered?

Have you checked your spam/junk folder?

James

[Carebear1980]

I've checked my spam and nothing in there and my email address has not changed.

[James_B]

Could you have registered with a personal email address @Carebear1980?

James

[Carebear1980]

I've tried my personal email address.

[James_B]

I've sent you a private message @Carebear1980 

Please check your inbox and get back to me when you have a moment.

James