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EE NHS perks

fizzeepop3
Contributor
Contributor

‎31-05-2023 05:55 PM

Hi there 

I used to have 20% off but since I changed my contract have lost it! How did I activate the discount again??

thanks

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎01-06-2023 06:59 AM

H @fizzeepop3 

Thanks for coming back here. 

How long ago did you upgrade to the new contract? 

Did you enter a new Perk discount code at the checkout when you upgraded?

Leanne 🙂

fizzeepop3
Contributor
Contributor
In response to Leanne_T

‎02-06-2023 04:44 AM

Hi Leanne_T

i have the new contract since Dec 2022. And no I didn’t apply the code at the time because I was told by the person from EE that I couldn’t at the time of purchase as I was getting a promotional discount for 3 months.

With my last contract I applied it mid way but I can’t remember how I did it. 

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Christopher_G
EE Community Support Team
In response to fizzeepop3

‎02-06-2023 07:42 AM

Hi @fizzeepop3 

Welcome to the community.

The discount must be added when taking out the contract. If there is a problem at the point of purchase, our Mobile Care team can add it within the first 30 days of the contract.

Chris

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