Does anyone know how I get through to someome regarding my Air pods

[QueenieT77]

Ordered some air pods 24th September 

I have had no update - I can't speak to anyone on the phone and I ve had a letter I am about to be charged for them - Even though I don't have them 

Please help : ( 

[Katie_B]

Hello @QueenieT77. 

Welcome to the community. 

What generation AirPods did you order?

Katie