Digital prepaid card

Grrrousey · ‎21-12-2022

I upgraded my phone in November and was offered a £200 voucher as part of the deal.

To date, I've received some text messages to claim but no actual voucher.

When I emailed the claims team they said they'd sent it again and that I should check my spam folder within 24 hours.

Another week has passed and still nothing and my emails are now being ignored.

It feels like poor customer service and a terrible customer experience so far.

Can anyone help?

XRaySpeX · ‎21-12-2022

@Grrrousey : You should get a text to claim this 15 to 30 days after purchase.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Grrrousey · ‎21-12-2022

I did receive a text and I followed the instructions. That was about 6 weeks ago now.

Christopher_G · ‎22-12-2022

Have you checked the spam folder of the email address that you supplied, @Grrrousey?

Chris

Grrrousey · ‎22-12-2022

I've checked my spam folder and it's not there either.

Clearly the process isn't working but nobody seems to have any desire to rectify it.

Christopher_G · ‎22-12-2022

OK, thanks for checking, @Grrrousey.

I recommend speaking to our Mobile Care team so that they can look into this for you.

Chris