Deactivating Apple Music add-on?

RodneyMarsh · ‎17-09-2023

For some reason I can’t deactivate the Apple Music add-on using my EE app. Does anyone have any thoughts?

Chris_B · ‎17-09-2023

@RodneyMarsh Is this a smart benefit? Or something else ? Have you tried stopping the subscription via your Apple account ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

RodneyMarsh · ‎18-09-2023

Thanks @Chris_B , it is an add-on attached to my account. I can’t see it in my apple account but it is coming out of my EE bill each month.

Leanne_T · ‎18-09-2023

Thanks for coming here 🙂

Can you try texting STOP MUSIC to 150, does this work for you?

Leanne 🙂