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Data roaming usa

Glenpring
Explorer

‎19-10-2022 12:41 PM

Hi all I send my wife data and have traveled to the USA before leaving I purchased roam abroad and got confirmation that the add on is active when in the uk but we have had a message from ee after landing saying it’s going to cost £5 for 500mb. And nothing about we can use the data like I have had on my phone.   Has anyone had this before? 

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎19-10-2022 03:52 PM - edited ‎19-10-2022 03:52 PM

Hi @Glenpring

Welcome to the community.

The Roam Abroad add-on/Smart Benefit definitely covers USA, so as long as that's active, you'll be able to use your allowances as you would in the UK.

Chris

Glenpring
Explorer
In response to Christopher_G

‎19-10-2022 07:24 PM

Thank you for a reply. I have told her to just use the data and as it shows the add on is active on the ee app if they try and charge I will have to ask the question my I was charged for the add on if it can’t be used. Thank you again. 

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