Claiming my free watch.

[Toyboy36]

I bought sumsang ultra 23 on 28th September the last day of the phone offer at EE stores and was told I will receive my free watch 15 to 30 working days but until today l have never received my free watch. May l know what is happening and when l can receive my free watch.  

[Leanne_T]

Hi @Toyboy36 

Have you spoken to our mobile care team? 

Leanne 🙂

[Jaydub1]

Samsung galaxy 23 ultra on 27th Sept. Spoke to Samsung and they said the watch should be with me before 8th nov.

[Leanne_T]

Hi @Jaydub1 

The free watch for the S23 Ultra is sent direct from EE and you won't need to claim this from Samsung. This will be sent within 30 days. 

If you would like further details please call us again to see if this has been dispatched.

Leanne.

[Jaydub1]

As I have said, I have spoke to 150 someone there told me it comes direct from Samsung and to contact them! Samsung said I should have it by 8th nov.

[Toyboy36]

When I bought the phone l was told the Samsung company will sent it to my address. That its has nothing to do with the EE company 

[Leanne_T]

Hi @Jaydub1 

You should not need to contact Samsung as this offer was an EE offer when purchasing any Samsung Galaxy S23 Ultra on any plan between 25th Aug 2023 until 23:59 28th Sept 2023 

Once we have dispatched the free gift, DPD will be in touch to let you know when this will be delivered. 

Leanne.

[Toyboy36]

I understand you, but its gonna be a month since l bought it . When l do expect to it. Is there any tracking number to know it's on the way?. 

[Leanne_T]

Hi @Toyboy36 

Please call us and the team will check the account and provide an update 🙂

Leanne.

[Toyboy36]

I have called even yesterday but I could not speak to anyone 

[Leanne_T]

Hi @Toyboy36 

If you select account queries and the option to speak to the team, an agent will answer when available. 

Leanne.