Claim do i claim galaxy pro buds 3 when i pre ordered z flip 6

[Northerner · Accepted solution]

Hi @Lee0975 

They are sent automatically 15-30 days after receiving the handset.

Thanks 

[Scottypher]

What if they have not been sent, I went into store and they said to claim on the samsung website, on here it says they are sent out.

Which one is it?

We have had the phone 33 days so far.

[XRaySpeX]

@Scottypher : There is currently no offer of Buds with the Z Flip 6. It is now a ChromeBook which is to claimed from https://samsungoffers.claims/chromebookgoGWP .

[killyouridols08]

They will be sent once in stock. Samsung removed them from sale and they were delayed as of the 1st August. They are now being sold, but EE will be further down the list.

[Scottypher]

We got the phone as a pre-order, it's was the buds when we purchased, just not heard anything yet

[Ali_A]

Thanks for joining us on Community @Scottypher 

There is currently a manufacturer delay on the shipment of your Galaxy Bud3 Pro - but rest assured we're doing everything we can to get them out to you.

As long as you are eligible for the promotion (terms here Flip6Fold6 Buds3Pro Terms), your Buds will be delivered directly to your EE billing address, and we'll be in touch when they're on the way. Please accept our apologies for any inconvenience caused.

Ali

[DanDawg]

Hi, we're in November now and still nothing. I pre-ordered my Flip6 and have the evidence here. Are you still sending out packages or should I raise a complaint elsewhere?