I upgraded on 11th March and the info at the time was that the free chromebook will be sent out between 15-30 working days. I called ee customer services and was told that this has to be claimed on the samsung promotion website - despite reading out the offer terms and conditions and pointing out that the offer on the samsung website was for a different phone I was repeatedly told that a chromebook wouldn't be sent out to me because they "don't do it like that". I was advised to put the claim through the samsung website but the offer isn't even open anymore - what can I do?
@Binski If the claim period is over there is nothing you can do. The gift was offered by Samsung not EE, EE only made that promotion available to you in order for you to claim it on the sale of the device.
Hi Chris, the promotion stated that the chromebook will be sent out after purchase. EE are denying that this promotion existed that way and are saying that it was via the Samsung website which is clearly untrue - see below picture.
