Can’t use the unlimited data add on.

[Mrh1991]

Unfortunately, I can’t add the unlimited data add on? I want to spend money with EE but it won’t let me.

it just says there is an error. 

can anyone help me?

kind regards,

mr h

[Chris_B]

@Mrh1991  Do you have a spend cap on your account?   Or have you by any chance turned off data purchasing for your account. 

[Mrh1991]

I have checked both and neither are activated so there must be a problem
somewhere else.

Thanks

Mr H

[Jon_K]

Hi @Mrh1991.

Do you get a specific error message, or does it just say there is an error?

Jon

[Mrh1991 · Accepted solution]

Hi Jon,

I’ve just tried it again and it’s working now.

God knows what was wrong 🤣

Thanks for everyone’s support.

Mr H

[Leanne_T]

Thanks for coming back to the community and letting us know this is now resolved @Mrh1991

Have a lovely day 🙂

Leanne.

[Hollyrichardso1]

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@Leanne_T wrote:

Thanks for coming back to the community and letting us know this is now resolved @Mrh1991

Have a lovely day 🙂

Leanne.

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Hi Leanne, I'm having the same issue and it's not working for me. Could you help possibly 

Holly 

[Christopher_G]

Could you try it again this morning and let us know if it works please, @Hollyrichardso1?

Chris

[Hollyrichardso1]

Hiya 

I've just tried it, it's not letting me add any data whatsoever sadly 😔

Many thanks

Holly

[Christopher_G]

OK, thanks @Hollyrichardso1.

I would recommend speaking to our Mobile Care team to see if they're able to add it for you.

Chris