Can’t reset EE perks password

[Idil_]

Hi I have been trying active my eve pearks account, but it say my pass work is invalid. I have tried to reset my ee perks password in order to get activate my account and get my discount code. However each time I try, I am not receiving the email and it also hasn't gone into my junk folder.

Please help thanks 

Could you please help? 

[James_B]

What message do you see when you try to reset your password now @annabeljd?

James

[annabeljd]

Something different happened this time but then a return to the
We were unable to reset your password, please try again.

[James_B]

Hi @annabeljd,

Have a full 24 hours passed since your account was locked?

James

[annabeljd]

yes
thank you

I have tried to access the ee perks scheme through my personal account and
independently. When I am asked the address to submit to request to reset my
password I do and then receive a message saying I have been sent an email.
No email has arrived - not one for the several times now that I have tried.
It is not in junk either.
There seems to be a problem with this stage as I am now not getting through
to the reset via my work email address (as opposed to my personal account),
Hope that clarifies.
Thanks for trying!
Annabel

[Christopher_G]

Hi @annabeljd
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

[Loulou11111]

Morning- I have exactly the same issue! Please kindly advise.

best wishes

Louise 

[Christopher_G]

I've sent you a private message too, @Loulou11111

Chris