Can’t reset EE perks password

[Idil_]

Hi I have been trying active my eve pearks account, but it say my pass work is invalid. I have tried to reset my ee perks password in order to get activate my account and get my discount code. However each time I try, I am not receiving the email and it also hasn't gone into my junk folder.

Please help thanks 

Could you please help? 

[Jon_K]

Hi @Idil_

I'll send you a private message on here.

Jon

[annabeljd]

I am having difficulty resetting my password for my ee perks account asap

Thanks

[Christopher_G]

Hi @annabeljd

Welcome to the community

What happens when you try to reset the password? Did you check your spam/junk folder?

Chris

[annabeljd]

Thanks - yes but to no avail. Get an email yo rest but it says it can't
rest ot and to try again - repeatedly!

[Christopher_G]

Could you try opening the link on a different device or browser please, @annabeljd?

Chris

[annabeljd]

Hi Have tried that too.  No email received. When access ee perks through my ee site it goes to a password reset but keeps telling me that it can't reset my password.  Proving v frustrating...

Thanks Annabel

[annabeljd]

I have reported this via customer services and was told it would be resolved today but the customer service person today said it would take up to 72 hours.  Am in a rush to get something sorted and need access to the perks site!

[James_B]

Hi @annabeljd,

What is the full error message you see when trying to reset your password?

Does it tell you your account has been locked?

James

[annabeljd]

Previously but think I am out of the 24 hour lock now
Thanks