Can’t change add on

[Kevdubbya]

Hi,

I’m trying to change the BTsport included extra for the roaming abroad pass but I keep being hit with a “can’t do that because technical stuff” message.

i need to change this tomorrow, will the service be fixed by then?

thanks

[Katie_B]

Hello @Kevdubbya. 

Welcome to the community. 

When was the last time you changed this?

Katie

[Kevdubbya]

Hi,

Thanks for your reply Katie. I changed my plan around 4 months ago, which I appreciate may be too soon to change the included extra, however if I try and buy the extra @£15 per month ai get the same message.



Kevin

[Katie_B]

Hi @Kevdubbya. 

I believe you should be able to change this every 30 days. 

When you have a moment please get in touch with our customer care team who will be happy to help get this sorted for you.

Katie

[Kevdubbya · Accepted solution]

Thanks,

Just tried again and it worked, so looks there are more hamsters in the wheel and things are running correctly!

Thanks again

Kevin

[Katie_B]

Thanks for taking the time to let me know @Kevdubbya. 

Have a lovely day, 

Katie