Can I change inclusive extra before my plan starts?

[Livashton1]

Swapping to a sim deal next month with an inclusive extra but accidentally selected the wrong one - is it possible to change this at all?

[Verk]

Give customer service a call on 150 and they should be able to sort it for you

[Michael_D · Accepted solution]

Hi @Livashton1 

Welcome to the community.

If you are due to change to the new SIM Only plan next month, the team wouldn't be able to change it now.

When the plan takes effect, try to amend the inclusive extra in the EE app and if it doesn't let you, give our customer service guides a call and they'll get it changed over to the correct one for you.

Michael