Call from EE using this number 01438989230 saying about offers

[blacasper]

I got this call fro  "EE" they pronounced my name wrong seem to know I have been with ee for a few years and they were saying I can get offers (that are running out soon) it sound more to me like a scam call centre when I have spoken to ee I only hear them and not others

The number that called is 01438989230 I am not sure if it is real so I'm asking on here if anyone knows if this is right

[Bailey21]

Just had the same. 

[Leanne_T]

Hi @Bailey21 

Welcome to the community. 

You can view numbers our selected partners will call you from to talk to you about additional products and services, in our What numbers will EE partners call from? Help page. 

If you would like to discuss your options please call us on 150 and the team will be happy to help 🙂

Leanne.

[Mioara]

They will ask you to change password starting with ee then some numbers and after that instead of reducing your bill they will change your contract with new one and they will order phone in your name , you'll receive phone also message that you requested new update , this happened to me , instead of 21 £ I get to pay 73£ per month and I started checking in app what happened,  I called several times on 150 to speak with customer service and they confirmed that on my account is all good and nothing was changed,  but after receiving phone home and message that I changed contract I called again 150 and ask them how is possible as long as I did not do the upgrade and also how is possible as I was calling several times to check and they said that no change was done on my contract!! 

[Mioara]

Also their steps are identical like EE identification,  same message, same with code ,you cannot tell if is EE or a 3rd part  and EE knows about this but also not doing nothing not to happen 

[Leanne_T]

Hi @Mioara 

Thanks for coming to the community. 

Has your plan and contract dates changes in your My EE account?

You can report any spam calls to EE if you text 'CALL' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

Please see our Prevent spam | Online Security Help, Help page for advice on scam calls.

Thanks. 

Leanne.

[SAydarus]

Latest number being used is 0141 221 2624 for ‘premium application download’. 

To scam money from your bank account. Please do not give these scammers any information. 

[XRaySpeX]

@SAydarus : That no. is not the latest from Step Change, the subject of this thread.

You can report any spam calls to EE if you text 'CALL' to 7726 followed by a space, then the number that called.

[AaronShaw]

No company should ever know your password. If they don't know it then it can't be stolen or misused. Possibly EE only keep 2 digits of your password - which is not so bad, but still concerning.

[Scott-Round]

Just had one of these myself and want talking no for an answer so I simply said “Look mate I’ve told you 4 times I’m happy with everything I have thanks and you keep on if you don’t stop I’ll put the phone down” carried on hung up