Blue light card holder

[BILLBO12001]

Hi i recently purchased a phone in store and was told by the adviser that as my partner is a Blue light card holder i would be entitled to 20% discount she is a carer but dose not work for the NHS but i was told all i had to do was send an image of the blue light care to the ee perks team and it would be sorted out but it keeps getting knocked back im i being fed a line buy the guy in the shop or is there just an issue with the perks website 

[Chris_B]

@BILLBO12001   I think you’ll find that your partner is entitled to the discount as it’s their blue light card. Ie it’s not in your name.  Is your partner an EE customer ? 

[BILLBO12001]

what we were told was she could register for ee perks and i could get a
discount code

[James_B]

Hi @BILLBO12001,

That's right, if your partner registers for EE Perk they'll be able to generate a discount code for you.

What was the reason for the rejection given by the perk team?

James

[BILLBO12001]

We've been unable to identify the details in the image

[Leanne_T]

Hi @BILLBO12001

Can your partner try uploading a clear image of a branded photo ID card showing the place of employment.

The team will check this over and confirm if this has been accepted. 

Leanne. 

[BILLBO12001]

We tried that but because she is not NHS fire or police her photo I'd was rejected but her work intituls her to a blue light card 

[James_B]

Hi @BILLBO12001,

Is your partner's employer listed in the FAQ on this web page?

James

[BILLBO12001]

no but she has a blue light card

[James_B]

Hi @BILLBO12001,

I've sent you a private message to take some further details.

Thanks

James