BT sport not working

[MrChapman78]

And yet again the BT sport app is not working when I am trying to watch a live Premier league game. I am sick and tired of this happening!!!!!

[Northerner]

Hi @MrChapman78 

What error are you encountering? 

Thanks 

[MrChapman78]

Hi there, thanks for replying. The error code is VC018.

[MrChapman78]

Oh great, it's now working in the 73rd minute of the match!

[MrChapman78]

And now not working again. The BT sport app has been problematic since around May 2021. Not happy...

[James_B]

Hi @MrChapman78,

I'm sorry to hear you're having issues watching BT Sport. Please get in touch with customer care so our technical support team can take a detailed look at it for you.

Thanks

James

[Ajw67]

I have had the same issue today and spent 3 hours talking to EE who say it's an app issue. Was told to call BT for which I spent 30 mins on hold for the representative to put me on hold and back to EE. No one has any idea about this code. Someone needs to take this on and sort.

[James_B]

Hi @Ajw67,

Welcome to the EE Community. 🙂

I'm sorry to hear this issue wasn't resolved when you called. Did the person at EE you spoke to advise you of the next steps they'll be taking to fix this for you? Did they have to raise a support ticket?

James

[Ajw67]

I'm told they couldn't do anymore as it's a BT app issue. So I said I wanted to make an official complaint as to why i should be paying for something i couldnt receive. EE are selling the product si dhould be seaki g to BT to tesolve it. complaint ref: ID19725558. 

[James_B]

Hi @Ajw67,

Our complaints team should be in touch with you soon and they'll do everything they can to resolve the issue for you.

James