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BT sport not working

MrChapman78
Valued Contributor
Valued Contributor

‎21-01-2023 01:40 PM

And yet again the BT sport app is not working when I am trying to watch a live Premier league game. I am sick and tired of this happening!!!!!

0 Helpful
28 REPLIES 28
MrChapman78
Valued Contributor
Valued Contributor
In response to Ajw67

‎22-01-2023 06:45 PM

Hi Ajw67, the same thing happened with me about 6 months ago. Nothing got sorted, or resolved, from either EE or BT. I want my money back or I will cancel my contracts.

EE used to be the best, but in my opinion, they have gone down hill in the past year. My mobile signal has been terrible since they have rolled out 5G. Calls regularly cut out, despite having a full signal. They are quite frankly **bleep**ing in my pocket and telling me it's raining...

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Leanne_T
EE Community Support Team
In response to MrChapman78

‎23-01-2023 07:57 AM

Hi @MrChapman78

I'm sorry to hear BT Sport is not working for you, I would suggest getting back in touch with our tech gurus on 150 they can get this looked into further for you. 

For the signal issues you are experiencing, does the network status checker report any problems in your area?

Leanne. 

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Ajw67
Investigator
Investigator
In response to MrChapman78

‎23-01-2023 04:10 PM

No one seems to know anything about the code we are experiencing. EE have sent BT a message and I'm awaiting a response. We will see

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MrChapman78
Valued Contributor
Valued Contributor

‎28-01-2023 07:38 PM

And yet again, the live boxing is not available. This is crap. 

0 Helpful
Christopher_G
EE Community Support Team
In response to MrChapman78

‎29-01-2023 07:39 AM

I'm sorry to hear that, @MrChapman78.

Have you been speaking with our technical support team?

Chris

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MrChapman78
Valued Contributor
Valued Contributor
In response to Christopher_G

‎23-02-2023 06:18 PM

I have spoken with them in the past and they had no idea about the error code so asked BT to contact me. BT also had no explanation for the code so told me to go back to EE.

0 Helpful
Leanne_T
EE Community Support Team
In response to MrChapman78

‎24-02-2023 07:35 AM

Hi @MrChapman78 

Thanks for coming back to us. 

Does this happen for every event you try and watch on the BT Sport app? 

Are you using the app on another device? 

Leanne.

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MrChapman78
Valued Contributor
Valued Contributor
In response to Leanne_T

‎24-02-2023 04:35 PM

Hi Leanne, this happens on the BT app on my phone, and when I try to watch on my laptop. It happens on every live Premier League football game, and every live Champions League game. It also happens on live boxing programmes. It is fine for live streaming of foreign football league games and general programmes. I have paid for 3 months for BT large screen at £10 per month and would like this money refunded, as I have not been able to use this service.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to MrChapman78

‎24-02-2023 04:56 PM

@MrChapman78   BT sport certainly do you know about the error code as it stated right HERE 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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MrChapman78
Valued Contributor
Valued Contributor
In response to Chris_B

‎24-02-2023 05:22 PM

The error code is VC018 and I get this error code on my phone and laptop. Only happens for live Premier League, Champions League and recently live boxing programmes.

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