BT Sport add on is utterly shambolic

[AvoidBTSport]

Honestly, it's the worst attempt at any sort of digital transaction I've EVER seen. 

EVERY other subscription I've ever used can be cancelled or reinstated at the click of a button. I've had three successive years of utter hell trying to reinstate the add-on at the start of the football season having cancelled at the end of the last, which can't be a particularly unique scenario (and honestly, who really fancies their summer offering?).

Ignoring the fact that it's stated up front it can take 24 hours to enable (really? in 2022?) each time it's a complete failure, with multiple accounts being generated, god knows how many different pins, verification emails, password resets and calls to both BT and EE to try to resolve. It seems entirely random and relies on me eventually getting hold of someone who knows what they're doing, at which point it gets resolved within 5 minutes (albeit with a promise that it's "sorted for next time" - spoiler: it isn't.)

I've finally cracked after 30 minutes on hold to EE support and will never again try to reinstate this add-on, and I'm giving genuine consideration to cancelling with EE due to the shambles. Utterly soul destroying, in stark contrast to my experience with NowTV (in identical circumstances) where I can toggle it on and off in about 30 seconds, with a couple of incentives to stay thrown in.

Completely ridiculous from two supposed flagship companies in their sector.

P.S Jake Humphrey is a helmet.

[Chris_B]

@AvoidBTSport   Yes it takes up to 24 hours because your setting up the subscription through EE who then have to sort this out with BT sport.  Why not just take out the service directly with BT ? 

[AvoidBTSport]

1) That sort of integration should be automated for a promotion of this size and scale. EE shouldn't need to have to "sort out" anything.

2) Why is this add-on being presented as a perk by EE if the only distinguishing factor from a non-EE customer is that the service received is poorer, and more complex? As a user I'd legitimately prefer that I'd never been told about it, in which case I'd probably have subscribed to BT via conventional methods and happily ticked along. As it is, it will be a long time before I consider using them again, and I'm pretty fed up with EE as well.