Apple music

[Chilly80]

Hi there just renewed my contract to sim only. A last year i opted for the 6 months free apple music but cancelled it after this. When i renewed my contract i added the apple music add on my when i log in its saying my ID is on another subscription. I tried to make a new id but i get the same message. Any ideas? 

[Chris_B]

@Chilly80   Is that a paid subscription or a smart benefit? 

[Chilly80]

Smart benefits 

[Chilly80]

Smart benefit

[Chris_B]

@Chilly80    Does your account under add ons show that Apple Music is selected? 

[Chilly80]

Yes it is noted as my inclusive extra

[Chilly80]

 

[Christopher_G]

Thanks, @Chilly80 

I would recommend speaking to our Mobile Care team so they can check everything from our side.

Chris

[Chris_B]

@Chilly80   And when you click that does it say 1/1 added?    

you should see something like 

[Chilly80 · Accepted solution]

Thank you for your help all sorted called EE and the told to contact Apple to remove all old subscriptions.  Seemed to sort it.