Apple Music inclusive extra not applying

[FJSaturn]

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There are no error messages. If I go to the subscriptions section on my iPhone > EE plan benefits, I get a message saying my mobile plan does not include any new subscriptions to Apple services (which is incorrect). 

i did previously have an Apple Music family plan subscription that I paid for myself, but cancelled it and it has now expired.

I’ve called Apple who can’t see an issue on their end. Is there anything I can try to get this sorted? Thanks. 

[Joe801]

The problem is still there, but weirdly, Apple Music is working despite showing an inactive subscription.

[Michael_D]

Hi @Katie_bush 

Welcome to the community.

Is the Apple Music subscription working or are you seeing any kind of error?

Michael

[Ant_90]

Joe did you manage to fix this issue? I’ve got the same although Apple Music doesn’t work for me at all. 

[Joe801]

Hi, the issue is still here, but the weird thing is that Apple Music can still be used even though the account shows no subscription.

[ThistlepearlUK]

I am having the exact same issue.

I chose Apple Music as a free add on as part of my new EE plan and when I click the activation link, the apple music app loads, a white screen flashes up for about a second and then nothing happens. Apple Music is showing as an active add-on in my EE app, but Apple Music app is saying I do not have a subscription or any EE plan benefits. 

I contacted Apple via their chat and they said that my Apple Music subscription should be working and active in my device but that I cannot see the subscription because I have not connected the app using the activation link from EE, which I can't because it doesn't work.  

I have just found that since moving to the EE add on benefit, that Apple Music does work, but it won't play a lot of songs and spends a lot of time "loading" rather than instantly playing music like it did when I  had a paid for  subscription 

When I contacted 150 they tried to help - told me to open the link in a differnt browser (you can't, the link opens the Apple Music app), use mobile data not wifi (I got the same issue), cancelled my ad-on and sent me a new link (I got the same issue), got me to delete and reinstall the Apple Music app (didn't work). I have now been told to contact their technical team for help.