Apple Music inclusive extra not applying

[FJSaturn]

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There are no error messages. If I go to the subscriptions section on my iPhone > EE plan benefits, I get a message saying my mobile plan does not include any new subscriptions to Apple services (which is incorrect). 

i did previously have an Apple Music family plan subscription that I paid for myself, but cancelled it and it has now expired.

I’ve called Apple who can’t see an issue on their end. Is there anything I can try to get this sorted? Thanks. 

[Joe801]

The problem is still there, but weirdly, Apple Music is working despite showing an inactive subscription.

[Michael_D]

Hi @Katie_bush 

Welcome to the community.

Is the Apple Music subscription working or are you seeing any kind of error?

Michael

[Ant_90]

Joe did you manage to fix this issue? I’ve got the same although Apple Music doesn’t work for me at all. 

[Joe801]

Hi, the issue is still here, but the weird thing is that Apple Music can still be used even though the account shows no subscription.