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Apple Music add on

rosson1983
Explorer

‎25-11-2022 05:13 PM

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Hi

I have recently purchased a new iPhone and contract with EE and at the time of doing so already had a subscription to Apple Music. 
I have activated the 6 month free Apple Music add-on, text MUSIC to 150 and done all the bits as far as I can tell, but my phone still says my subscription ends on 8th December. 

Any help would be appreciated 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2022 05:26 PM - edited ‎25-11-2022 05:26 PM

Your existing subs with Apple itself ends on 8 Dec.

You recent 6-month free membership via EE started 19 Nov.

There'll be a few days overlap unless you can cancel your direct membership with Apple.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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rosson1983
Explorer
In response to XRaySpeX

‎27-11-2022 08:33 PM

Thank you. 

 

I’m just concerned that I can’t see any real confirmation anywhere that says my free trial is taking over. 
Don’t want to lose all my playlists I’ve spent years accumulating etc. 😅

0 Helpful