Apple Arcade addon text link not working - cannot connect

[PatCogan]

I have activated this add-on and received the text message with registration link. But when I press the link I get a “Cannot Connect” from the app store. The add-on is shwoing as active in My EE

[Katie_B]

Hello @PatCogan. 

Welcome to the community. 

Are you connected to WiFi when clicking the link?

Katie

[debsfish]

I am having same issue.  I am connected to internet.

[Katie_B]

Hi @debsfish. 

If you are connected to WiFi please could you disconnect then try opening the link again. 

Katie

[debsfish]

Hi.  I’ve tried this a number of times but still getting same message and unable to connect.

[PatCogan]

I tried disconnecting from wifi and clicked again - same issue.

[PatCogan]

Looking at the link I’ve been sent in the sms text it looks like there might be an error happening - I don’t want to paste the whole link in here, but in the middle of it there is a "null=123456789” (the 123456789 is a number I made up - the number in the text is different), but my point is to check whether the “null” string is valid? I work in IT and in my experience the string “null” often appears when something has gone wrong.

[PatCogan · Accepted solution]

I have fixed it! There is definitely a bug in the code that generates the links that go into the text.

To work around the issue I thought through what should be in place of the null, from my experience I guessed that if I replaced the string “null” with the string "&id=“ (ampersand id equals) it might work as the long number was likely an id. I left everything else in the link as it was. I then pasted my edited link into the phones safari browser address bar, I was then asked did I want to open the link in the app store - clicked yes, and then had a message saying Apple Arcade was being provided to me by EE. And I had Apple Arcade!

Katie_B I am happy to DM you the original link that didn’t work along with the link that worked for me if you want. Then I think it needs to be escalated within EE to get the issue resolved properly in the code that generates the outbound sms texts.

[tomb777]

I am having the same issue, Have replaced 'null' with '&id=' but no joy. Still getting can't connect. Are you able to share the link to me via DM to try?

[Leanne_T]

Morning @tomb777 

Do you have Apple Arcade showing in your EE app add-ons? 

Leanne.