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Add ons page doesn't work

VladyslavLG
Investigator
Investigator

I can't see the list of Add-ons to choose. The page is constantly unavailable "something went wrong, try again". It looks like this options disable for me 

15 REPLIES 15
Mejohne
Explorer

Are you ever going to fix it????

Leanne_T
EE Community Support Team

Hi there @Mejohne 

Thanks for coming here. 

Are you able to view the add-ons in the EE app and EE account online since you posted? 

Leanne.

No it still errors - and I have t had the details to activate my TNT Sport add on.

Thanks,

John
Leanne_T
EE Community Support Team

Hi @Mejohne 

Thanks for coming back to me. 

If you are getting an error when accessing the add-ons in your EE account, please call us and the team will get this looked into for you. 

For setting up TNT Sports please see the Watching TNT Sports with EE Help page for details 🙂

Leanne. 

T-sg
Contributor
Contributor

The customer service bought add-ons for me, and now the add-on purchase page is normal.

T-sg
Contributor
Contributor

and now the add-on purchase page is normal.JPG