55 inch tv with tnt sports bundle

[ChrQ1981]

I recently purchased a 55’ Samsung tv with tnt sports bundle. It’s been delivered and tv works ok. However, I cannot see where to access tnt sports. I’ve called 3 times to EE and also done it through the chat. Nobody could help me and just told me to contact someone else. 

most recently I was told to contact EE store by email. I did so and have once again been told it’s nothing to do with them. They now aren’t replying. I honestly can’t beleive how bad this service has been. 

They were quick to agree the purchase with me now nobody wants to help 

any help would be greatly appreciated 

[Peter_W]

Hi @ChrQ1981.

Thanks for reaching out to us here on the Community 😊

Whilst we don't have account access to check this directly for you, I appreciate the last thing you'd wand would be getting passed around to multiple places that can't help. 

So I can be sure we point you in the right direction, could you please let me know if your order number starts with EE, XK, or SO0?

Don't share this in full, but that can help us understand who will be best to help.

Peter