365 inclusive extra missing

[Gem1983]

In July, I switched my 365 inclusive extra to a roaming abroad pass. After waiting a month to change it back, I found that the 365 option is no longer available. Despite reaching out for assistance multiple times, no one has been able to resolve this issue. The last time I called, I was advised to try again in a few days, but it has now been over two weeks and I’m still unable to access my inclusive add-on. The 365 option was the primary reason I chose this package.

[Leanne_T]

Hi @Gem1983 

Thanks for coming to the community. 

If you log into the EE app and select add-ons, which Inclusive Extra is showing as active? 

Speak soon 🙂

Leanne.

[Gem1983]

Apple Music, Roam abroad pass, entertainment data pass, Netflix, TNT Sports on discovery plus, Xbox game pass   

[Leanne_T]

Thanks for checking and coming back to me @Gem1983 

Did you change the plan when you changed the Inclusive Extra? 

Have you been back in touch with our mobile guides since you last called a few weeks ago? 

Thanks 🙂

Leanne.