30 day full works and tnt

[ColinGillies]

As an EE broadband customer I saw a deal for a 30 day full works SIM with 3 added benefits. It was discounted because I'm a broadband customer. One of the advertised inclusive extras was tnt sport, but it doesn't appear to be an option when I access my account. 

[Katie_B]

Hi @ColinGillies. 

Welcome to the community. 

If you text PICK to 150 are you provided with the option for TNT Sports on discovery+?

Katie

[ColinGillies]

I texted PICK to 150. It did offer me TNT Sport as an option. To accept that option I texted TNT. It noted that I already seemed to be paying for it, so asked me to text YES to go ahead and make it an inclusive extra. So I texted YES. 

I received the reply  "Sorry we are unable to complete your request. Please try again later or if you continue to receive this message call us on 150". 

[James_B]

Hi @ColinGillies,

Our Customer Care Team will be happy to help you set up your inclusive extra if you get in touch on 150.

James

[ColinGillies]

Thanks. The option has now appeared on the app for me so it seems to be resolved. The app seems to be having a lot of issues with updating the right account information.