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20% loyalty discount not working

YourActual
Investigator
Investigator

‎31-05-2023 08:52 AM

Hi,

I have the 20% loyalty discount but noticed it’s not coming off the total and hasn’t been for a while. It shows on my bill but is not removed from the total. 

 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎31-05-2023 11:10 AM

Hi @YourActual 

Thanks for coming back to the community. 

If you log into the My EE app and select Plan and Subscriptions, then add-ons, does the discount show? 

Thanks 🙂

Leanne.

0 Helpful
YourActual
Investigator
Investigator
In response to Leanne_T

‎31-05-2023 11:26 AM

Hi Leanne,

Thanks for replying. Yes it does show.

David
0 Helpful
Leanne_T
EE Community Support Team
In response to YourActual

‎31-05-2023 11:43 AM

This should be removed from the final bill amount @YourActual 

To get this looked into, please call us on 150 and the team will be happy to help 🙂

Leanne.

0 Helpful
Lea932897
Investigator
Investigator

‎16-09-2023 10:13 AM

Hi did you get this issue sorted? 

I've noticed today that my account is the same, I have 2 additional lines and it's not coming off the final bill for either of them.

0 Helpful