Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Tracking my phone

Oliviacory1969
Visitor

‎13-05-2018 12:41 PM

I just bought an early upgrade online yesterday and I have only recieved the first email confirming my order. I have had nothing about delivery and I have tried to track my item and it saids after entering my information that the session it timed out! My order reference started with the three letters and only had nine numbers. I would just like to know what is happening. 

 

Many thanks 

olivia 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎13-05-2018 01:20 PM

@Oliviacory1969  why don’t you give customer services a call as this is only a public forum that doesn’t have access to your account.   

0 Helpful
Leanne_T
EE Community Support Team

‎13-05-2018 01:30 PM - edited ‎13-05-2018 01:31 PM

Hello @Oliviacory1969

 

Thanks for coming to the community,

 

Our customer service team will be able to look into the order for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Let us know how you get on 🙂

0 Helpful