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01-04-2020 09:39 AM
Still had no delivery text from dpd ...it was supposed to be here on Friday and it’s now Wednesday... I called EE to be told I need to contact dpd, it without a dpd reference they can’t help so told me to call EE again.
Might just cancel it. I don’t mind waiting I jus5 want clarification on where my order is up to 😞
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01-04-2020 03:15 PM
Hii just got off the phone with them it’s now been resolved apparently the stock had ran out, as soon as it’s re stocked it will be dispatched
01-04-2020 09:55 AM
@Rwitherfo Do you have a tracking number ?
01-04-2020 09:57 AM - edited 01-04-2020 10:00 AM
@Chris_B Only the one that EE gave me, I don’t have one for dpd
01-04-2020 10:03 AM
@Rwitherfo The number that EE gave you does that start with a XKN OR XKO ? If it does that’s just a order number and not a tracking number. EE will also give you the tracking number when a device is allocated to you.
01-04-2020 10:06 AM
@Chris_B hi no they gave me the 00 number when I track it it says awaiting confirmations, it was due Friday but the status never changed and I never got a dpd text so I called them on Monday for. Update and they told me call dpd as it was with them when I did they told me they could do nothing without their reference as the EE one won’t work so call EE again
Im just a bit turned around and don’t want to keep calling EE when I know they’re really busy
01-04-2020 03:07 PM
Hi @Rwitherfo
Welcome to the community and thanks for ordering. 🙂
Are you able to track the delivery through your address on the DPD app?
Chris
01-04-2020 03:15 PM
Hii just got off the phone with them it’s now been resolved apparently the stock had ran out, as soon as it’s re stocked it will be dispatched
01-04-2020 03:20 PM