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11-05-2019 10:36 PM
I purchased a sim only deal 2 weeks ago. I received an order confirmation and nothing since then. Is this normal? I don't expect so since it's literally just a SIM card I'm waiting for.
Not giving me a great impression.
11-05-2019 10:39 PM
@Profile closed perhaps your SIM got lost in the post... Did you not contact EE about your situation already? I would have done so after 3 working days had passed.
11-05-2019 10:41 PM
I did after waiting a week. They said the order is processing and it takes up to 2 weeks.
Just got off live chat and they said they can't find my order so now will have to phone in tomorrow morning.
11-05-2019 11:30 PM
@Profile closed that's a long wait... What's the delay? Are they waiting on a credit check or something? Yes, do phone up tomorrow.
12-05-2019 08:45 AM
Hi and welcome to the community, @Profile closed. 🙂
Sorry to hear about your order. Let us know how you get on after speaking with the Mobile Care team.
Chris