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Do I NEED to call EE

adamlee2401
Explorer

‎30-09-2019 07:08 PM

Hi I placed an order for a pay monthly sim at midnight yesterday and I've only received the order email which shows my order number, order date and what I ordered. It says at the top of the email "Please call to discuss your order"

 

Do I need to call to get my order and if I do is there any other way I can confirm it? 

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎30-09-2019 07:42 PM

@adamlee2401  if you’ve been requested to call customer services as you have been then you need to call. 

0 Helpful
Christopher_G
EE Community Support Team

‎01-10-2019 08:23 AM

Hi @adamlee2401

 

Welcome to the community.

 

Did you get a chance to call? You can find our contact information on the get in touch help page.

 

Chris

0 Helpful
adamlee2401
Explorer
In response to Christopher_G

‎01-10-2019 02:01 PM

Hi, yeah I called and it's sorted now 🙂