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Need to speak to a human

John5901
Visitor

Cannot speak to a person. Going around in circles in an automated system. After calling 150 on the phone I want to change my number, I cannot figure a way to speak to customer services human staff. All I get is a text, with no outlet or choice to change my number. Selecting Technical Support gives no option to change my number. Cannot be silly and get into a queue, or have not found that option. A step by step guide for all options, is requested from calling 150, and changing my number via human contact. Thank you.

 

[Mod edit: Title added]

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@John5901 : You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed. Try calling EE CS on the Freephone no.(Opt 2) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP