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Community Activity
Wrongly charged for a UK call to Northwich as a USA number
Hi, I have been charged £12 for a 3 minute call to the USA.However, I actually called Bowyer Estates Ltd - Estate Agents - 01606 76044.It has shown on the bill as 001606 76044I have spoken with the live chat team who dont accept that it is a UK numbe...
Account number
Do not have my broadband account number
EE TOPUP not working
I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?
Flexi Plan contract
Hello. I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment? I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...
Text and calls different numbers
Hi I ported my number on 17th to an iPhone 16e. It took 2 attempts and now my number is correct on calls but the sim number on text! My correct number will return message failure for texts but can answer calls !
Data issues in Dubai
Hijust come home from Dubai where I was getting increasingly irritated with EE. EE have recently changed the roaming rules in Dubai / UAE and now if you pay a daily or weekly amount you can access your UK DATA, minutes and texts. I paid quite happ...
Resolved! EE Finance Full Payment Error
Hi EE Community,I'm hoping someone can offer some insight or has experienced a similar issue. I'm trying to pay off the remaining balance on my loan through the EE portal, but I'm encountering a persistent error that prevents me from completing the t...
Resolved! Live Chat
How do i access live chat please?
Cannot change tariff due to Openreach work on local area result in open order on
Hi all, I hope you're having a relaxing Easyer Monday.I've just tried to change my broadband tariff as I'm out of contract. However, I'm unable to do this until at the earliest 6th July as there is an open order on my line, due to works Openreach hav...
Item not delivered
Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!
