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my phone can't make or receive phone calls or SMS messages via mobile signal

Lucybelle17
Investigator
Investigator

‎03-10-2024 04:33 PM - last edited on ‎03-10-2024 04:52 PM by

Hi I have the same problem have you managed to fix this ?

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5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎03-10-2024 04:41 PM

Can you explain the problem you have?

It's usually better to start your own thread explaining a problem, than add to someone else's.

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XRaySpeX
EE Community Star
EE Community Star

‎03-10-2024 05:55 PM

@Lucybelle17 : Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Lucybelle17
Investigator
Investigator
In response to XRaySpeX

‎03-10-2024 09:49 PM

Hiya yes I am in the uk 

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Lucybelle17
Investigator
Investigator
In response to bristolian

‎03-10-2024 09:54 PM

So I got a new sim and got my old number moved to this SIM card and since putting this SIM card into my phone I cannot call or receive calls or texts and I have no signal at all times I have no 4g 

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bristolian
EE Community Star
EE Community Star

‎04-10-2024 08:37 AM

Lack of coverage will likely be the reason for your symptoms.

What was the reason for the new SIM?

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