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Voicemail saying this phone is switched off whilst phone is off abroad

PETER0070
Visitor

 

I’ve been abroad a few times and when I switch off the phone the phone says this phone is switched off please try later rather than going to voicemail. I’ve called customer services many times but nothing has changed is there something simple to do to rectify this as if the phone is on abroad and someone rings it will after ringing a few times goes to voicemail as usual so this only happens when the phone is off.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Peter007

 

Welcome to the community.

 

Does your voicemail work in the UK?  Are you abroad at the moment?

 

Chris