Voicemail return call not working.

[Secwin]

Hi all.

When someone leaves me a voicemail when I'm out of reach and I try to 'return call' by pressing # the phone just cuts off !

Anyone know why or how to rectify this problem please  ?

TIA.

[Leanne_T]

Hi @Secwin 

Thanks for coming here. 

Does this happen with all voicemails that you try and call back? 

Has the caller withheld the number? 

Leanne 🙂

[Secwin]

Hi, thanks for your reply.
If someone has left a message when I’m out of signal range and therefore their number doesn’t appear on my phone I try to press # to return the call, it tells me its dialing their number but then cuts the whole call off.
It will happen with with any number whether that be withheld, a number not in my contacts but also one that is.
I spoke to someone this morning from EE who informed me it is a technical issue that they are aware of but have no fix for at the moment.
She has told me to press 4 instead of # and this will then send me a text with the number which I can then call.
Not an ideal situation but I can live with it, just a shame that I recently moved to EE
after being a long term customer of O2, never had an issue with them for probably 20years.

[James_B]

Thanks for the update, @Secwin 

I hope it's fixed soon for you.

James