Voicemail issue

liam-43 · ‎24-05-2022

I had a voicemail in my inbox, i tried to listen to it again later that day and was given the message "this voicemail is no longer available". I didn't delete it, so why would this happen?

XRaySpeX · ‎24-05-2022

It should be kept for 7 days after listening to it.

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bristolian · ‎24-05-2022

New messages are normally held for 21days, and if saved are kept for a further 7.

Was this message played immediately on calling your voicemail?

liam-43 · ‎24-05-2022

The message was around 2 weeks old i believe.
I listened to it a couple times but couldn't make it out. Went back half an hour later to try again and the voicemail inbox said "this voicemail is no longer available".

Bit of a weird one i know.

Jon_K · ‎25-05-2022

Hi @liam-43.

Was the voicemail from someone that you know or recognise?

Were you using visual voicemail or dialling voicemail?

Jon

liam-43 · ‎25-05-2022

Hi Jon.

No, not that I could make out.

I was using dialing voicemail provided by EE.

Best wishes.

Liam

Jon_K · ‎26-05-2022

Thanks @liam-43.

I'm not sure why this would happen, but unfortunately it's not possible to retrieve a voicemail once it is deleted or lost.

If you wish to keep a voicemail in future, it may be best to save it.

Jon