Voicemail diverting to 101

[Deadpidge]

Trying to help out an elderly neighbour.  If I call them and they dont pickup in time, voicemail redirects to 101 (Police non emergency number) He is using iPhone 13. Dialled voicemail directly from phone and it works fine but obviously no messages stored. Put his Sim card into his wifes iPhone (Voicemail works correctly)  and voicemail goes to 101, so obviously that rules out a phone setting issue. The Sim card/Network is to blame. Please advise

[bristolian]

Check the phone's call divert settings for what the following are set to..

Divert all calls, divert when unreachable, divert on no answer, divert on busy,

Ensure they are all set to +44 7953222222 - this is a SIM-setting, but the phone's menus are used to check/set it

[Deadpidge]

Call Forwarding is switched off, can see no other options, running iOS 26

[Schockwave]

@Deadpidge , I would suggest ringing customer service to sort this out, although you could try voicemail and then settings to make sure that the settings are correct there, and are diverting to the number as given by @bristolian .

[bristolian]

I cited 4 call divert options that could be the culprit, which ones are showing "off"?

Can you set them to +447953222222?

[Deadpidge]

My neighbour contacted 150 but after an hour of unsuccesfull advise was referred to local EE store. EE store representative

also unsuccessful so referred back to 150. 😫

[Deadpidge]

There are no options with call forwarding switched off.

[Christopher_G]

Hi @Deadpidge 

These were the steps that were posted on another similar post here in the community. If you follow those, are you able to change it?

"Call settings > Supplementary Services > Call forwarding > Forward when unanswered > this was indeed set to 101- you delete 101 and add the EE Voicemail number > update"

Thanks
Chris

[Deadpidge]

Not an Android device, this is an EE supplied iPhone

[Katie_B]

Hi @Deadpidge.

What happens when you follow the steps previously provided by @Christopher_G?

Speak soon, 

Katie