Voice mail not working

[gsliddar]

Hello my calls have suddenly stopped being diverted to voice mail as of last week. When I try to switch on voice mail either by calling 150 or text I get a text saying sorry there is a problem try later. I have tried turning VM off and restart phone and then text VM on but it still does not work, I get the same text saying try later. This appears to have started to happen after I received a text from EE saying that they had made some changes to their service and that I should restart my phone, this was sometime after the 13th of Feb when I last received a voice mail.

[James_B · Accepted solution]

Hi @gsliddar,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems with your voicemail service.

Please get in touch so our Technical Support Team can take a look at this for you.

Thanks

James

[gsliddar]

Thanks this has been solved after contacting customer support.

[Chris-2704]

How was this resolved? I've been told by EE that they don't have a solution for this currently. Thanks 

[gsliddar]

I contacted customer services and they switched back on my voice mail.

[Boyesrachelhelm]

Voice mail not working 

[Katie_B]

Hello @Boyesrachelhelm. 

Please could you provide more information so we can help further. 

Katie

[Myhills]

Yes definitely more information needed like it's not **bleep**ing working. 

[Christopher_G]

Hi @Myhills 

Is it a problem with you dialling your voicemail? Is it a problem with someone leaving you a voicemail? If you can give us as much information about the problem as you can, we'll do our best to help.

Chris