Using my phone abroad
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09-12-2022 02:29 PM
I am currently in Tenerife and unable to use any service even though it is part of my package. My roaming is turned on and so is my data. I have the moviestsr logo in the left hand corner with plenty of bars and data signal. I can recieve calls, texts, WhatsApp, Facebook messenger messages etc but can't reply to them and can't use any of my apps. Moviestar keeps asking me to sign in but I am unable to do this. Any ideas?
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10-12-2022 08:10 PM
Yes it is available, I texted roaming to 150 and they confirmed it.
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11-12-2022 10:13 AM
Thanks @Markthomas1960.
At this point I'd recommend getting in touch with our Customer Care team.
They'll be able to check your account and run through additional troubleshooting steps.
Jon

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