Unable to make calls

[shemaine_h]

Hi there, I live in Australia and bought a pay as you go sim whilst in the UK. I am unable to make calls. Can anyone help please? Thank you. 

Shemaine 

[Leanne_T]

Morning @shemaine_h 

Thanks for coming to the community. 

Did you use the SIM card to make a call or send a text on the EE network in the UK before travelling to Australia? 

Speak soon.

Leanne 🙂

[XRaySpeX]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.