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Unable to make calls or send texts while abroad

beibeiliu
Visitor

‎04-10-2025 07:59 PM - edited ‎04-10-2025 08:00 PM

I am currently in China, and I couldn't send texts or make calls using my EE number.

I was on contract, but I switched to PAYG in August (while abroad). I can receive texts tho. I have balance in my account, and I have full signal. I couldn't even call or message the 150 number. I tried calling other EE customer service numbers. I also tried restarting. Nothing seems to work. I tried calling the customer service using other phone, and they said all my settings were fine.

Has anyone had this issue before?

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XRaySpeX
EE Community Star
EE Community Star

‎04-10-2025 08:08 PM

Many! Those that switch from contract to PAYG while abroad.

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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