I've seen this statement in the footnotes (13) of page 9 titled "Calling abroad from the UK" of the current Plan Price Guide updated 1st July 2022.
it states that calls and texts from the UK to Ireland are included within your allowance.
Having added a new line to my account this week I find this not to be the case, as a test call to my own Irish SIM charges the 19ppm seen at the top of page 9 (yes the footnote number is incorrect here).
Exactly the same detail is in the version updated 25th May 2022.
To further confuse the issue, on page 7 the current MONTHLY PLAN TERMS AND PRICE GUIDE updated 3rd March 2022, this table also indicates that calls and texts are inclusive across all plan types.
Whereas the previous version does not mention Irish calls and texts as inclusive.
Can anyone confirm whether the documentation is incorrect or are they not billing such calls and text properly?
Luckily the main purpose of me adding the additional line was not to avail of the claims that my calls and texts to Ireland would come from my allowance, but it would have been handy.
