24-05-2022 11:37 PM - edited 24-05-2022 11:37 PM
I've got a sim only plan and my profile shows no add ons are available I'm traveling to New York shortly and need the use of my mobile. Any recommendations? Surely a suitable add on should be available? Any recommendations as to how to proceed?Thanks
Solved! See the answer below or view the solution in context.
26-05-2022 12:29 PM
All sorted. Apparently I was on a payment plan and therefore was not eligible for any add ons. Ive had to change my plan to one where add ons are allowed. Excellent "chat" service. Thanks all, anyway for thoughts.
25-05-2022 12:13 AM
@Twinklestar : Could you be on a PAYG SIM rather than a SIM-Only contract? Not to have any roaming add-ons when on contract would be unusual unless you are being restricted for credit history reasons.
25-05-2022 12:24 AM
Thanks for responding . Definitely sim only 26GB 2Y contract. Credit all good I'm stumped why no options
25-05-2022 12:32 AM
Just checked. Says Payment plan 25gb 2y £5pm.
25-05-2022 07:42 AM
Hi @Twinklestar,
Welcome to the EE Community. 🙂
Is it the Roam Abroad Pass you'd like to purchase?
To add it text ROAMING PASS to 150.
James
25-05-2022 08:38 AM
Thanks EE - how does the Roam abroad add on work? What is the cost? Is it recurring or just pay when use? Does it cover US? How much data do I get?
As an aside Im going to Greece in July. Will this add on work too? Is it the most appropriate add on?
25-05-2022 08:58 AM
Hi @Twinklestar,
Please see What is the Roam Abroad Pass? for everything you need to know.
Hope this helps.
James
26-05-2022 12:29 PM
All sorted. Apparently I was on a payment plan and therefore was not eligible for any add ons. Ive had to change my plan to one where add ons are allowed. Excellent "chat" service. Thanks all, anyway for thoughts.
26-05-2022 12:44 PM