Sorry calls are not currently being connected to this number

[KalisPro]

Hello, I am now outside the UK, I had a card removed from my phone for some time, I inserted the card yesterday and I can do nothing if someone wants to call me this is the message "Sorry calls are not currently being connected to this number" and if I call it somewhere is a quick "beep beep beep" The number is assigned to my account and I cannot enable any package. 

[Sreypich]

@Katie_B 

is there away for me to email or chat with the international team as I try to call last time the waiting time is too long.

[Katie_B]

Live chat is not currently available for pay as you go @Sreypich. 

I have sent you a private message, 

Katie 🙂

[katsara]

Hi, I have the same problem 😞 Please help me!

[James_B]

Hi @katsara,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are you in the UK or abroad?

When did you last use your SIM?

Thanks

James

[katsara]

Hi James, thank you for your reply.

Using pay as you go, i am abroad. I don't remember. Maybe few months ago i used it!

[James_B]

Hi @katsara,

Please see What is pay as you go and flex hibernation, and how do I stop it?

If you haven't used your SIM for over 179 days, you'll just need to contact Customer Care to reactivate it.

Hope this helps.

James