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Reception

Jovana7990
Visitor

‎15-03-2021 01:52 PM

Hi, i am in the USA and have no reception on my phone. Has anyone had this issue ? Im really stuck !! 

0 Helpful
1 REPLY 1
bristolian
Legend
Legend

‎15-03-2021 04:08 PM

Hi @Jovana7990 and welcome to the EE community

 

Are you on PAYG or pay-monthly?

 

PAYG is auto-enabled for roaming, but pay-monthly users must often enable phones for roaming before travelling.

 

This can be done by logging into your myEE online account, choosing "Usage Controls", and ensuring that "international roaming " & "Call abroad & premium rate" options are both activated.