SOS calls only in USA

[Nik58]

Hi, I’ve paid for data roaming whilst in the USA and I can’t get any coverage. It keeps coming up SOS 

[Chris_B]

@Nik58   You purchased an add to use your allowance while there you don’t purchase the ability to roam as thats a setting on your account to connect to a roaming network and there’s no cost for this. You enable roaming by texting ROAMING to 150 before you leave the UK.    You’ll now have to use live chat via the EE app under help to request roaming to be enabled on your account. Or you’ll need to call customer service to request this via a different phone. 

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.