SIM stopped working - please help?

[Konvex]

Hi everyone!

Please can someone help me. Here's the situation:

I have two EE sims under the same account. My main number is what I use in my router for my internet, my secondary number is what I use as my mobile phone. I have had both for six months with no issues.

Today, when I tried to connect to the net with my router, there's no connection. After trying all the usual things, I eventually swapped my sims and it connects no problem with my secondary number (hence how I am able to be online typing this 🙂 )

When I put my primary number in my phone, there is no connection. So, there must be an issue with this primary number.

What can I do to get this fixed? It's like EE has blocked this primary number for some reason? Why would they do that?

Thanks for any help!

[DaRkyD87]

Will I get my weeks unused allowance or money back? I  am having the exact same problem with mine lol

[Alex_H]

Hi @DaRkyD87,

Welcome to the EE Community

I am sorry to hear you are having an issue with your SIM, have you been able to get a replacement SIM already? Regarding your pack, if you have been unable to use it due to the SIM issue, it would be best to give us a call on 150 if you do have a replacement SIM or 07953 966 150 from any other phone as soon as possible and one of our guides will take a look to help.

If you have not already got a replacement SIM you can look to pick one up in an EE store with photo-ID or give us a call from another phone on that number above and they can arrange one for you.

Alex